Orders
Availability
In-stock items generally ship in 1-2 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.
Canceling/Modifying an Order
Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible. Additionally, we reserve the right to cancel any order.
Online Security
To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.
Order Communication
As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.
Price Changes and Updates
Pricing on our website
is listed at the wholesale level and updated in real time. Product pages will
list impending manufacturers’ price increases, where applicable. For pending
alternate payment / leasing orders, we reserve the right to adhere to these
price increases on orders not paid in full by the specified deadline. In order
to ensure that you receive the most accurate pricing on your order, we
recommend that you pay in full prior to the effective date of the increase.
All prices are subject to change without notice. In the rare event that a
product is listed at an incorrect price due to a website error, EC Pack Company
will resolve the discrepancy, at our discretion, on all orders placed for the
product listed at the incorrect price. This resolution may involve coming to an
agreed upon price with the customer or a cancellation of the order, resulting
in a full refund.
Receipt of Incorrect Product
If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.
Resolution of Disputes
By using this website, you agree that any dispute or claim relating in any way to your use of any EC Pack Company service, or to any products or services sold or distributed by EC Pack Company or through ECPackCompany.com, will be resolved through binding arbitration instead of in court. An exception is that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
There is no judge or jury in arbitration, and court review or appeal of an arbitration award is very limited. An arbitrator can award on an individual basis the same damages and relief as a court, and must follow the terms found in EC Pack Company’s conditions of use just like a court would.
The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879.
To begin an arbitration proceeding, you must file a Demand for Arbitration with the AAA, according to the AAA’s rules. Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, EC Pack Company will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
Applicable Laws
By using any EC Pack Company service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the Commonwealth of Florida, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and EC Pack Company.
Payment Methods
Accepted Credit Cards (Preferred Method)
All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.
Alternative Payments (Check, Money Order, ACH, Wire Transfer)
We accept check, money order, ACH, and wire transfers for
orders with an order total of $500.00 or greater. The order will be placed on
hold until payment has been received.
Once payment is cleared, the order will be released to process for shipment. .
Personal checks are processed on Mondays and Thursdays and will be held for 5
business days from when they are processed while they clear. A holding period
is not required if a certified check is provided but will still be processed
Mondays and Thursdays only. All other alternative payment orders will be
released as soon as the payment is received, with a minimum of 1 business day
delay to receive payment.
Charges and Authorizations
Your card will be
charged in full once the first item(s) on your order ship. When you place an
order on our website, an authorization is placed on your bank account for the
amount of your order. An authorization is a communication from your bank to our
payment system letting us know your card is valid and the required funds are
available. These authorizations may show as “pending” on your bank statement
until the funds are captured. Once the card is charged for the order, the
authorization will drop off from your bank statement, typically within 1-2
business days.
Credit and debit card providers differ in how long they will hold an
authorization for a pending transaction. If your order has an extended lead
time, a member of our Payments team may reach out requesting to charge the card
in advance to avoid losing the authorization. Authorizations and/or pending
transactions will hold these funds on your bank account, which can result in
overdraft fees. EC Pack Company assumes no liability for fees in the event of
such an overdraft.
Currency
All pricing is listed in US Dollars ($) on the website. When ordering outside of the United States, the funds captured for an order will be converted to the local currency of the ordering country on your credit card statement. The rate of exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your card issuer for further details.
PayPal Payments
We accept payment via PayPal on our website as an additional payment option. A major credit card is still required to complete the transaction, as we do not accept gift cards, store cards, or account credits associated with your PayPal account.
Purchase Orders
We are unable to accept Purchase Orders as a form of payment since we update our pricing in real time and do not rely on quoted prices. All orders must be placed online and paid for in full at the time of purchase.
Sales Tax
At the current time Sales tax will be charged on orders shipping to the state of Florida.
Image Policy
We try to provide the
most accurate images of our products as possible. However, some product images
prove difficult or impossible to obtain. In these cases, we will use the
closest representative image we can find for the product. These representative,
illustrative images may show optional accessories or features, or may be an
image of a similar product.
Therefore, we recommend that you carefully read the product description and
other related product literature such as Specification Sheets, SDS Sheets,
etc., before placing your order. If you have any questions or concerns about a
product after reading the description and product literature, please contact
us.
Sales and Coupon Code Policy
Because we are a bulk distributor for food service packaging product, we make sure to advertise our lowest prices on our EC Pack Company site.
Pricing that is advertised on sources outside of our EC Pack Company site may
reflect incorrect prices compared to what we currently offer. The prices on our
EC Pack Company site are regularly updated to ensure accurate, real-time
pricing; however, search engines and coupon code EC Pack Company sites may not
always provide the most up-to-date prices. Please visit our EC Pack Company site
to view the current pricing of our items. Prices and coupon codes that are not
valid will not be honored at checkout.
Samples
EC Pack CompanystaurantStore
does not offer product samples. We recommend purchasing the item in smaller
pack sizes, when available, before committing to a larger order. Sometimes our
manufacturers will send out samples of select products to commercial customers.
Please contact Customer Solutions to see if a sample request can be sent to the
manufacturer for the item(s) you’re interested in.
Warranty Policy
If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.
Returns Policy
Restocking Fees
A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations.
Returns for Commercial and Residential Customers
All regularly stocked items, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund.
Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Service Specialists. Not all Special Order items can be returned. To Return an item email us at: customerservice@rm-pkg.com
versus a commercial address. This difference is usually several dollars but varies by region, and will be reflected in your shipping charges.
Packaging
Packaging that is used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion a shipment will be received with damage to the packaging. Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please contact us right away so we can arrange for compensation or replacement. Occasionally we will ship items in recycled boxes which may contain descriptions unrelated to the products inside in an effort to be more eco-friendly. This practice also allows us to cut costs on packaging which then is reflected into lower prices on our items. Be sure to inspect the actual items inside of the packaging before refusing a shipment due to incorrect information on the boxes.
Orders placed after the cutoff will ship the following Monday.
Special Order Items
In order to maximize
the products we’re able to offer to you, some items on our EC Pack Company site
are not normally stocked in our warehouse. These items may be shipped directly
to you from the manufacturer, or brought into our warehouse with our next stock
order from the manufacturer and then shipped to you.
Please note – we are not always able to cancel special order items once the
order is placed and may not be returnable.
Split Shipments
While we do try to consolidate shipments as much as possible, we cannot guarantee every item will ship together due to where items are sourced from. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent expedited and the other part sent using standard Ground, please place two separate orders.
Warehouse Pickups and Customer Shipping Accounts
All orders placed through EC Pack Company Store will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons, customers cannot pick-up orders from our warehouse. Due to the high volume of orders we process daily, we are unable to use our customers’ shipping account numbers.
CCPA Notice
Privacy Notice for California Residents
- This Privacy Notice
for California Residents supplements the information contained in our general privacy notice and applies
solely to all visitors, users, and others who reside in the State of California
(”consumers” or “you”). We adopt this notice to comply with the California
Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the
same meaning when used in this notice.
Information We Collect
Our EC Pack CompanY site collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). In particular, our EC Pack Company site has collected the following categories of personal information from its consumers within the last twelve (12) months:
Category | Examples |
A. Identifiers. | A real name, postal address, email address, account name. |
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | A name, physical characteristics or description, address, telephone number. |
C. Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
D. Internet or other similar network activity. | Browsing history, search history, information on a consumer’s interaction with a EC Pack Company, LLCsite, application, or advertisement. |
E. Inferences drawn from other personal information. | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior. |
Personal information does not include:
- Publicly available information from government records.
- De-identified or aggregated consumer information.
- Information excluded from the CCPA’s scope, like:
- Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994. EC Pack Company obtains the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, from forms you complete or products and services you purchase, name, postal address, email address, telephone number, and driver’s license for certain verification processes.
- Indirectly from you. For example, from observing your actions on our EC Pack Company site which includes products and purchase history.
Use of Personal Information
We may use or disclose the personal information we collect for one or more of
the following business purposes:
- To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
- To provide, support, personalize, and develop our EC Pack Company, site, products, and services.
- To create, maintain, customize, and secure your account with us.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To personalize your EC Pack Company, site experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our EC Pack Company site, third-party sites, and via email or text message (with your consent, where required by law).
- To help maintain the safety, security, and integrity of our EC Pack Company site, products and services, databases and other technology assets, and business.
- For testing, research, analysis, and product development, including to develop and improve our EC Pack Company site, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations as described to you when collecting your personal information or as otherwise set forth in the CCPA.
EC Pack Company will not collect
additional categories of personal information or use the personal information
we collected for materially different, unrelated, or incompatible purposes
without providing you notice.
Sharing Personal Information
EC Pack Company may disclose your
personal information to a third party for a business purpose [or sell your
personal information, subject to your right to opt-out of those sales (see
Personal Information Sales Opt-Out and Opt-In Rights)]. When we disclose
personal information for a business purpose, we enter a contract that describes
the purpose and requires the recipient to both keep that personal information
confidential and not use it for any purpose except performing the contract.
[The CCPA prohibits third parties who purchase the personal information we hold
from reselling it unless you have received explicit notice and an opportunity
to opt-out of further sales.]
We share your personal information with the following categories of third
parties:
- Service providers, such as delivery companies and warranty providers.
- Data aggregators.
- Third parties with whom we partner to offer products and services to you.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights
regarding their personal information. This section describes your CCPA rights
and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that EC Pack Company disclose certain information to you about our
collection and use of your personal information over the past 12 months. Once
we receive and confirm your verifiable consumer request (see Exercising Access,
Data Portability, and Deletion Rights), we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business
purpose, two separate lists disclosing:
- Sales, identifying the personal information categories that each category of recipient purchased
- Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that EC Pack Company delete any of your personal information that
we collected from you and retained, subject to certain exceptions. Once we
receive and confirm your verifiable consumer request (see Exercising Access,
Data Portability, and Deletion Rights), we will delete (and direct our service
providers to delete) your personal information from our records, unless an
exception applies.
We may deny or delay your deletion request if retaining the information is
necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it
Exercising Access, Data
Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above,
please submit a verifiable consumer request to us by either:
- Emailing us at Privacy@EC Pack Company
- Visiting our privacy policy
Only you, or a person registered with the California Secretary of State that
you authorize to act on your behalf, may make a verifiable consumer request
related to your personal information. You may also make a verifiable consumer
request on behalf of your minor child. You may only make a verifiable consumer
request for access or data portability twice within a 12-month period. The
verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if
we cannot verify your identity or authority to make the request and confirm the
personal information relates to you.
Making a verifiable consumer request does not require you to create an account
with us. [However, we do consider requests made through your password protected
account sufficiently verified when the request relates to personal information
associated with that specific account.]
We will only use personal information provided in a verifiable consumer request
to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45)
days of its receipt. If we require more time (up to 90 days), we will inform
you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that
account. If you do not have an account with us, we will deliver our written
response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the
verifiable consumer request’s receipt. The response we provide will also
explain the reasons we cannot comply with a request, if applicable. For data
portability requests, we will select a format to provide your personal
information that is readily useable and should allow you to transmit the
information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer
request unless it is excessive, repetitive, or manifestly unfounded. If we
determine that the request warrants a fee, we will tell you why we made that
decision and provide you with a cost estimate before completing your request.
Personal Information Sales Opt-Out and Opt-In Rights
If you are 16 years of age or older, you have the right to direct us to not
sell your personal information at any time (the “right to opt-out”). We do not
sell the personal information of consumers we actually know are less than 16
years of age, unless we receive affirmative authorization (the “right to
opt-in”) from either the consumer who is between 13 and 16 years of age, or the
parent or guardian of a consumer less than 13 years of age. Consumers who
opt-in to personal information sales may opt-out of future sales at any time.
To exercise the right to
opt-out, you (or your authorized representative) may submit a request to us by
visiting our privacy policy.
Once you make an opt-out request, we will wait at least twelve (12) months
before asking you to reauthorize personal information sales. However, you may
change your mind and opt back in to personal information sales at any time by
creating a new account on our platform.
You do not need to create an account with us to exercise your opt-out rights.
We will only use personal information provided in an opt-out request to review
and comply with the request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights.
Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users
of our EC Pack Company that are California residents to request certain
information regarding our disclosure of personal information to third parties
for their direct marketing purposes. To make such a request, please send an
email to Privacy@EC Pack
Company, LLCstaurantstore.com or
write us at: CCPA Notice, 40 Citation Ln. Lititz, PA 17543.
Changes to Our Privacy Notice
EC Pack Company reserves the right to amend this privacy notice at our
discretion and at any time. When we make changes to this privacy notice, we
will post the updated notice on the EC Pack Company site and update the
notice’s effective date. Your continued use of our EC Pack Company site
following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any questions or comments about this notice, the ways in which EC
Pack Company collects and uses your information described below [and in the
Privacy Policy], your choices and rights regarding such use, or wish to
exercise your rights under California law, please do not hesitate to contact us
at:
EC Pack Company, Privacy Policy
Email: Privacy@EC Pack Company, LLCstaurantstore.com